Refund & Cancellation Policy

At ShubhMarriage.com, we aim to provide transparent and user-friendly policies for our paid services. This Refund & Cancellation Policy outlines the terms under which users may request a refund or cancel a service.

By purchasing any service or membership plan on ShubhMarriage.com, you agree to the following terms:

1. Free and Paid Services

• Basic registration and profile creation on ShubhMarriage.com are free of charge.

• Access to premium features (e.g., profile highlighting, contact viewing, match suggestions, etc.) requires a paid membership.

• Details of each membership plan, including price, duration, and features, are clearly displayed before purchase.

2. Cancellation Policy

• You may cancel your free membership at any time by deleting your account from your dashboard.

• Paid memberships cannot be cancelled once the payment is successfully processed.

• No partial or full refunds will be issued for unused time or features in case of voluntary cancellation.

3. Refund Policy

Refunds are processed only in the following situations:

a) Technical Error:
If your payment was deducted but services were not activated due to a technical fault, we will verify the issue and process a full refund within 7 working days.

b) Duplicate Payment:
In case of a double charge or duplicate payment, you are eligible for a full refund of the extra amount paid.

c) Service Not Delivered:
If the premium features promised during purchase are not provided at all, and the issue is reported within 3 days of purchase, a refund may be considered after investigation.

4. Non-Refundable Situations

Refunds will not be entertained in the following cases:

• Change of mind after purchase

• Disappointment with matches or responses

• Delay in response from other users

• Account termination due to violation of Terms & Conditions

• Sharing of login credentials or misuse of account

5. Refund Process

To request a refund, please email us at support@shubhmarriage.com with the following details:

• Registered Email ID

• Transaction ID

• Date of Payment

• Reason for Refund Request

Our team will review your request and notify you of the outcome within 5–7 working days. Approved refunds will be credited to the original payment method within 7–10 working days after approval.

6. Policy Updates

ShubhMarriage.com reserves the right to update or change this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date.